Help Desk Support Specialist

city hall

Help Desk Support Specialist-Full-time

Salary: $57,200 to $65,000 (Offer will be commensurate with experience)

Benefits offered for this opportunity: Non-Union Benefits Summary

Role Summary:

Provides first line technical support to the City’s Information Technology (IT) users.

Responds to a variety of service requests including, troubleshooting of software, hardware and network issues, implements new hardware/software, documents procedures, problems and resolutions.

Works on related IT projects.

Education, Training and Experience Required:


* Associate’s degree in computer science, information technology or related field


* Professional experience in working with computers and applications: at least 1 year


* Knowledge of computer hardware, software and networks


* Knowledge and experience in computer scripting


* Have or be able to obtain Microsoft Certified Professional (MCP) certification within one (1)year of date-of-hire


* Have or be able to obtain Comp TIA A+ Certification within one (1) year of date-of-hire.


* Excellent verbal and written communication skills.


* The City of Ann Arbor, at its discretion, may consider an alternative combination of formal education and work experience.

Education, Training and Experience Preferred:


* Bachelor’s degree in computer science, information technology or related field


* At least two years of experience in working with computers and applications


* Microsoft Certified Solution Expert (MCSE) and/or Microsoft Specialist certification


* Knowledge and experience in computer programming/scripting

Licensing Requirements (position requirements at entry)


* Valid MI Driver’s License

View Additional Requirements and Information at: Help Desk Support Specialist Job Description

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

See job description