Assistant Team Leader (Residential)

$57,960 - 66,654 / Yr.

Schedule: 2:00 pm - 10:00 pm
Sunday - Thursday OR Tuesday - Saturday

Location: South Shore

Trilogy’s Residential Program provides group counseling, training, and assistance with independent living skills, medication monitoring, and opportunities for social participation. 

The Assistant Team Leader is responsible for assisting Team Leader/Program Manager in managing the day-to-day functions of the team.  These duties will vary depending on the needs of the team, but may consist of reviewing paperwork and documentation, team scheduling, providing consultation, training, crisis management, coaching, mentoring team members, and covering sites etc.  The Assistant Team Leader will also maintain a reduced caseload and perform daily duties of a House Manager/Recovery Counselor.

They will assist residential department in providing continuous support to residential clients in order to help them achieve their recovery goals and develop skills to transition to more independent living.  The Assistant Team Leader will provide and ensure the team provides client-centered, strengths-based, and trauma-informed services to clients with severe mental illness and co-occurring substance abuse/addiction disorders utilizing a harm reduction approach. 

 

Responsibilities: 

 

 Administrative:


*  Provide effective coaching to all assigned team members.  Orient and train new employees regarding day-to-day operations of the residential sites.

Ensure continued education and training for assigned employees to provide quality services to clients and to strengthen services provided. 


* Engage in weekly/monthly team meetings to ensure quality services are delivered to clients.


* Assess team’s morale and continue to work towards keeping employee and team culture positive.


* Assist Team Leader with monitoring employees’ direct service hours and ensure that direct reports and the team meet their direct service targets.


* Run weekly reports to track progress with achieving department goals and identifying areas for growth when working with clients ie: apartment and bed bug inspections, direct service, scan log, control log, med fridge…


* Assist Team Leader with ensuring accurate and detailed mental health assessments/other documentation are complete based on required timelines (i.e., IM CANS, LOCUS, Service Plans) as required.


* Manage and update site and employee calendars (ie: schedule individual skill building sessions, daily group activities, community outings, upcoming special events, client birthdays, and more.)


* Work collaboratively with Lead House Managers/Team Leaders to ensure consistency of procedures across all residential sites.


* Assist team with scheduling client appointments/referrals, prioritizing clients needs.


* Assist team with client crisis management as needed.


* Model effective communication within the team model for a multi-disciplinary approach to c...