Patient Scheduling Specialist - Appointment Call Center

Work Schedule:
This posting represents all available Patient Scheduling positions at the Appointment Center with UW Health.

Scheduled shifts are typically Monday through Friday, between the hours of 8:30 AM - 5:00 PM.

Hours may vary based on the operational needs of the department.

Pay:
UW Health offers a competitive compensation and benefits package.

Work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

Be part of something remarkable

Join the #1 hospital in Wisconsin where you'll be the gateway to remarkable healthcare by providing excellent phone-based customer service!

We are seeking Patient Scheduling Specialists to:
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Make outgoing phone calls to patients to schedule their appointments.
• Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

Education:
Minimum - High school diploma or equivalent.
Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field.

Work Experience:
Minimum - One (1) year of previous experience working in an office or customer service environment.
Preferred - Previous experience working in healthcare, experience scheduling patients, and experience coordinating multiple activities in an office setting.

Our commitment to Social Impact and Belonging
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer.

Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day.

It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas.

These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

Job Description

UW Hospital and Clinics benefits