Housing Concierge

Housing Concierge

£24,638 pa and great benefits including Health Cash Plan

Permanent, Full time (37.5 hpw),

Hartlepool

We can’t offer a CoS for this role

Home, a place where you belong

We’re looking for Housing Concierge to join our growing teams.

Here at Home Group, we look after our vulnerable customers, but also those with quite complex care needs.

Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

What’s in it for you?


* 34 days leave, pro-rated (including bank holidays and a “me day”)


* Paid time off for volunteering


* Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)


* Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies


* Career path with development and an excellent training package


* Excellent benefits and rewards including supermarket discounts and travel expenses

What you’ll do


* There is so much more involved than just (night working), stuck in an office monitoring CCTV or patrolling the premises.


* The first line of support for our customers when our wider team or their own support network isn’t around to help!


* You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.


* Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.


* Finally, if there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

Why join us

This is more than a job, it’s a place where you feel valued.

You get great training, support from friendly colleagues and a chance to make a real difference every day.

Be part of one of the UK’s top 10 Great Places to Work! 

You have


* Calm under pressure with great communication skills


* You get a kick out of supporting the most vulnerable in society (maybe you‘ve worked in public service).

You know what’s required to look after the public and our customers too.


* You’re sociable and interested in people and their stories and like getting to know people.

You use your people insights and keen eye for detail to spot changes in behaviour.


* You recognise when things are about to go wrong and are confident intervening in a sensitive way. 


* A team player with the confidence to work alone.

Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team.

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

The practical bits


* Working Monday to Sunday on a 4 week (rolling) rota between the hours of 9.30pm and 8.1...