Senior IT Service Manager

Basic Qualifications


* High school diploma.


* Minimum 5 years in ServiceNow and ServiceNow CMDB or a similar system


* Minimum 7 years of IT infrastructure experience.


* Experienced in using Microsoft Office and O365 tools including Excel, Teams and SharePoint.


* Experience with ServiceNow CMDB in the following areas:
+ Common Service Data Model (CSDM)
+ IT Asset Management (ITAM)
+ Discovery
+ Service Mapping
+ Patterns
+ Data Manager


* Experience with ITSM processes, including but not limited to IT Asset Management, IT Change Management and IT Problem Management.


* Employees must be legally authorized to work in the United States.

Verification of employment eligibility will be required at the time of Hire.

Visa sponsorship is not available for this position.

Preferred Qualifications


* Bachelor's degree in Information Sciences, Information Technology or Computer Science from an accredited institution.


* 10 years of IT infrastructure experience.


* ITIL Certification.


* ServiceNOW Certification


* Knowledge of ServiceNow foundation data/tables.


* AWS or Microsoft Azure Cloud experience


* Excellent verbal and written communication skills.


* Team Leadership and/or Project Management Experience


* Self-motivated, problem solving oriented with keen attention to detail and excellent judgment skills.

Salary Range: $140,000 - $165,000/year approximation (actual compensation is subject to variation due to factors such as education, experience, skillset, and/or location).Howmet Aerospace is currently in search of a Senior IT Service Manager to join the Global Information Systems group in Pittsburgh, PA.

The Senior IT Service Manager serves multiple roles within the ITSM framework.

First, the successful candidate will be responsible for corporate IT infrastructure policy, standards and procedures as they pertain to IT Change Management.

The candidate will govern these processes and lead the weekly change control meetings.

The candidate will be responsible for continuous improvement in this space and will need to maintain accurate documentation of the processes and the changes themselves.

Also, this role will own and maintain the IT configuration management database (CMDB).

This effort will require competence in both the design aspects of ServiceNow CMDB as well as understanding the dependencies within ServiceNOW that are required to ensure completeness of data.

The successful candidate will be capable of efficiently processing requests, creating and updating content, maintaining records and process improvement.

Key to this effort will be the requirement to map software applications/databases to the hardware that they reside on.

Additionally, expertise in ServiceNow Common Service Data Model (CSDM), IT Asset Management (ITAM), Discovery, Problem Management, Service Mapping, Patterns, and the CMDB Data Manager is high...