Solutions Architect Advantix

Advantix is a first-of-its-kind managed connectivity experience provider specializing in wireless enablement and technology expense management.

Our solutions are supported by SaaS tools that make it easy to manage carriers and plans, visualize and control usage, locate SIM-enabled devices, and get real-time network performance analysis.

We are a fast-growing company staffed with customer enthusiasts, channel champions, techies, analysts, developers, and creatives on a mission to reimagine the connected experience.

We relish providing partners and customers with innovative solutions, top-notch support, and a world-class experience in every human interaction.

Reporting to Advantix's Vice President of Sales & Solutions, the Solutions Architect will be part of the fast-paced, detail-oriented team working in close partnership with the Advantix Sales and Account Management teams.

Summary

The Solutions Architect is responsible for pre-sales engineering and will work closely with Advantix Partners, Sales, and Account Management teams to identify the technical and business needs of Advantix clients.

The role will also serve as Higher Tier support for all network-related events.

This position requires ongoing engagement with Advantix vendors and partners to build strong working relationships, including the transfer of knowledge for successful client experiences.

Duties and Responsibilities


* Provide pre-sales technical assistance and product education at a high level to Advantix customers.


* Perform the technical discovery, identify customer pain points, challenges, and business objectives to determine the best technical solutions for our clients.


* Design solutions to meet customer requirements utilizing industry best practices.


* Facilitate and lead technical meetings with existing and potential customers.


* Conduct training to heighten sales team knowledge of product capabilities.


* Assist sales with qualifying opportunities, attending calls as needed to assist in closing deals.


* Effectively communicate the needs of the clients to internal teams and Advantix leadership.


* Create and maintain documentation of the proposed technical solutions.


* Execute with technical accuracy, serving as a trusted advisor to internal and external clients.


* Plan and prioritize opportunities for utmost productivity and efficiency.


* Assist Tier 1 support teams as needed and serve as the escalation manager when applicable.


* Serve as level 2 support for all connectivity related troubleshooting.


* Manage network events and other notifications ensuring timely case creation and dissemination of information.


* Proactively participate in Business Process Improvements.

Soft Skills


* Strong customer focus (internal and external).


* Display empathy and tolerate diverse viewpoints.


* Active listening capabilities.


* Strong written & verbal communication skills


* Ability to lead ...