Executive Director, Ultimate Rewards Program Management

Join us to shape the future of our rewards program and deliver exceptional value to our customers.

Make a meaningful impact by driving innovation and collaboration across teams.

As an Executive Director, Strategy - Ultimate Rewards Program Management within the Ultimate Rewards team, you will guide the strategic direction and daily operations of the rewards program.

You will collaborate with diverse teams to create compelling customer experiences and ensure program excellence.

Your work will help deliver value, drive engagement, and maintain competitive edge.

You will collaborate with Marketing, Customer Experience, and Partnerships teams to deliver a best-in-class rewards experience.

Job Responsibilities:

• Shape and ensure execution of the long-term strategy for the Ultimate Rewards program, using customer segmentation and market insights to maximize customer value and engagement.

• Continuously assess and refine the program's value proposition to ensure alignment with customer needs and business goals.

• Establish and maintain a robust program management and oversight structure for Ultimate Rewards, ensuring compliance, transparency, and effective risk management.

• Stand up structure to ensure executive alignment and visibility into core operating and financial metrics, and decision signoff on key program strategies

• Develop and implement policies, procedures, and controls to support program integrity and operational excellence.

• Work with finance on the annual budgeting process for Ultimate Rewards, including forecasting, allocation, and tracking of program costs.

• Monitor and manage program expenses on a monthly basis, identifying opportunities for cost optimization and efficiency.

• Partner with Marketing, Customer Experience, and Partnerships teams to design and deliver compelling rewards offerings and campaigns.

• Serve as the primary point of contact for internal and external stakeholders regarding program governance and performance.

• Develop and track key performance indicators (KPIs) to measure program effectiveness, customer satisfaction, and financial performance.

• Prepare and present regular reports to senior leadership on program status, risks, and opportunities.

Required qualifications, capabilities and skills:

• 10+ years of strategy and/ or commercial experience in credit cards, financial services, or similar industries

• Proactive, flexible, comfortable working in a fast-paced environment, comfortable with ambiguity and white space.

Extremely collaborative and able to work across leadership levels, teams, functions and situations.

• Detail oriented and execution focused, with a proven ability to deliver results in a complex, highly matrixed environment without direct control of resources.

Not afraid to roll up sleeves and get into the details to get the job done.

• Ability to see the big picture and understand the holistic Product Roadmap and how its moving pieces fit tog...