Product Documentation Specialist, (Remote)

Description & Requirements

We are seeking a detail-oriented Product Documentation Specialist to create, maintain, and improve internal documentation that supports our teams and operations across US Services.

The ideal candidate has strong writing skills, works collaboratively with internal and external stakeholders, and contributes to process improvements through clear, accurate documentation.

NOTE: This position focuses on operational and process documentation, not technical or engineering documentation.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- • Competitive Compensation - Bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- •Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.

- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:

- Collaborate with internal departments on a regular basis to understand business requirements and needs, participate in working sessions and acquire feedback on documentation.

- Perform strategic and ad-hoc data work in support of Product Managers and Product Owners

- Analyze and manage moderately complex business process flows and updates to system process flows and requirements.

- Create and maintain technical documentation / product development & customer education materials

- Create and maintain internal documentation for the Connection Point team included but not limited to job aids and on-boarding materials.

- Work with Product Managers, Product Owners and Product Analysts to ensure accurate documentation is maintained.

- Oversee multiple forms of documentation audits on existing documentation in SharePoint and Confluence.

- Manage and maintain process improvements.

This includes but is not limited to collaboration with PM's, PO's and PAs and in some cases other Connection Point departm...