Implementation Consultant

Implementation Consultant
Overview of the role
The Professional Services department at Ingenious Med helps customers use our web and mobile applications.

As an Implementation Consultant, you will be a key team member delivering these solutions.

Apply best practices to provide maximum value to customers.

Main duties include offering expertise on the application and workflows.

Examine gaps between current and future states.

Design business processes and ensure the application and users are ready for implementation.

This role requires close collaboration with Project Management and technical teams.

Coordinate all necessary project changes or activities, such as documentation, integration, and support.

Interact with team members and clients in person and remotely.

Use discretion and autonomous judgment in daily tasks.

This position offers a path to a Project Manager role for candidates with leadership, client-facing experience, and a proactive mindset.
Responsibilities



* Act as a professional on all Ingenious Med (IM) solutions, leveraging healthcare industry knowledge to develop strategies for customer success.


* Assist in project planning, including application assessment, workflow setup, gap analysis, and training/go-live planning.


* Help manage client relationships within the project team.


* Autonomously handle small to medium-sized projects.


* Identify and escalate risks, scope changes, and other project issues; propose and implement solutions.


* Participate in key project milestones and customer interactions, both onsite and remotely.


* Conduct assessments on workflow, specialty needs, billing/coding processes, and charge capture, both onsite and remotely.


* Document current workflows, challenges, and desired outcomes.


* Collaborate with clients to improve or create operational policies and procedures that align with IM solution capabilities.


* Ensure application setup supports best practices and business goals before user training and testing.


* Work with the project team and customer to create a customized training schedule and provide training as needed.


* Support User Acceptance Testing (UAT) and obtain necessary documentation approvals.


* Provide go-live support, both onsite and remotely, to ensure smooth adoption and system performance.


* Maintain accurate Salesforce records and support internal knowledge sharing.


* Contribute to team goals and continuous improvement efforts.


* Adhere to company policies, training, and documentation standards.

Requirements



* 3+ years of physician-facing experience within the healthcare industry.


* Experience in Practice Management, Revenue Cycle Management, Coding Management, and/or Charge Entry/Billing Management.


* Bachelor’s degree or equivalent work experience.


* Proficiency in MS Word, Excel, Outlook, and PowerPoint.

What Would Make You Stand Out



* Expertise in healthcare charge capture ...