Program Supervisor

The Community Safety Ambassador Program is part of San Francisco’s “Breaking the Cycle” initiative, which emphasizes a comprehensive approach to tackling homelessness and behavioral health crises.

This program deploys specialized and highly trained ambassadors to provide services such as community engagement, intervention and de- escalation, safety presence, street cleaning, overdose recognition and reversal, and connections to the City’s systems of care for people in need.

The goals of the program are to: (1) promote safer and cleaner environments in commercial corridors, parks, neighborhoods, and other locations impacted by drug markets and unsafe, and unsanitary street and sidewalk conditions; (2) de-escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma informed rapport building, and connections to services and resources.

The Program Supervisor functions as part of a two-person Ambassador team consisting of a Supervisor and an Ambassador.

Ambassador teams will be deployed to commercial corridors, parks, neighborhoods, and other locations impacted by drug markets, as well as unsafe and unsanitary street and sidewalk conditions.

The teams will provide services such as community engagement, intervention and de-escalation, safety presence, street cleaning, overdose recognition and reversal, and connections to the City’s systems of care for people in need.

Under the supervision of the Program Manager and Heluna Health’s Chief Program Officer, the Program Supervisor provides leadership for deployment activities and will also work to coordinate with local stakeholders to assist the target population.

This is a temporary, grant-funded, Full time, benefitted position.  Employment is provided by Heluna Health.  

Pay Rate: $40.87 per hour

ESSENTIAL FUNCTIONS


* Provides in-field leadership to deployed teams of Community Safety Ambassadors and Senior Ambassadors.


* Deploys with team to provide services as requested by the City.


* Provide de-escalation and stabilization interventions.


* Provide transportation assistance when feasible and appropriate.


* Ensure that high-acuity clients are connected with the appropriate resources, including the Department of Public Health, Homelessness and Supportive, Housing (HSH), Emergency Management (DEM), Police (SFPD) and Fire (SFFD).


* Monitor and follow up with individuals and service providers to confirm the timely completion of referrals and linkages, access to services and maintenance of services, documentation of follow-up, and service status


* Assist in the transportation and/or safe passage of vulnerable individuals.


* Establish positive relationships with clients, staff, and other providers in community; foster cooperative work environment.


* Minimize service duplication and maximize service delivery by coordinating outreach efforts and care with Neighborho...