IT Systems Administrator (Onsite)

Position Location: Baltimore, MDSchedule: Monday through Friday in office (Baltimore, MD)Salary: $80,000 - $85,000 per yearJoin Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates.

This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.Primary ResponsibilitiesSystems Administration


* Maintain and administer IT systems including software, hardware, and configurations.


* Administer Windows servers and Hybrid Entra-AD environment.


* Support and maintain Microsoft 365 Applications including Entra ID administration.


* Install, configure, and maintain servers, endpoints, and software.


* Monitor performance, availability, and system capacity; resolve deficiencies proactively.


* Manage configuration standards and ensure consistent system builds.

Security, Backup & Recovery


* Implement and maintain security controls across cloud and on-prem systems.


* Ensure timely patching, updates, and vulnerability remediation.


* Manage endpoint and cloud security tools.


* Perform data backups, monitor backup jobs, and conduct regular test restores.


* Support incident response and assist in security investigations.

Support & Collaboration


* Provide Tier 3 escalation support for complex technical issues.


* Mentor junior IT staff and guide troubleshooting efforts.


* Communicate effectively with staff and respond promptly to urgent support needs.


* Collaborate with internal teams, vendors, and partners on projects and system improvements.

Documentation, Projects & Process Improvement


* Maintain accurate technical documentation, diagrams, and SOPs.


* Participate in system upgrades, migrations, new deployments, and lifecycle projects.


* Recommend tools and techniques that improve reliability, security, and efficiency.

Other Duties


* Attend trainings and staff meetings; stay current on best practices.


* Perform additional tasks or special projects as assigned.

RequirementsEducation & Experience


* Vocational/technical training or equivalent experience required; certifications or relevant college coursework preferred.


* 3-5 years of hands-on systems administration and security experience.

Skills & Qualifications


* Strong knowledge of Windows Server, AD, Group Policy, DNS/DHCP, and M365 administration.


* Experience with endpoint management tools (Intune, ManageEngine, etc.).


* Familiarity with security controls, backup systems, disaster recovery, and incident response.


* Excellent tro...