Preventive & Remote Analyst, Connected Services Hub

Duties and Responsibilities

Monitor remotely, critical infrastructure equipment which supports IT systems and components in the electrical distribution through an integrated platform, followed by relevant incident and problem management

Responsible for answering incoming telephone calls, alerts, and web-based incidents and prioritising customer support needs

Manage and maintain critical facility Monitoring Systems (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks)

Awareness and alignment to internal OLAs, external SLAs and personal KPIs

Understanding of Energy Efficiency concepts and identifying opportunities to optimise energy consumption patterns.

Mandatory skill sets


* Good communicator with a natural aptitude for dealing with people


* Ability to converse in English fluently.


* Ability to write formal emails


* Good email and phone etiquette


* Basic knowledge of electrical concepts/devices and electronics is essential


* Working knowledge of major operating systems (Microsoft), Optional


* Demonstrate flexibility and an ability to learn quickly.


* Good problem-solving abilities and aptitude to understand and explain technical information.

• Proven ability to work towards individual and team targets

BE/Btech in electronics /Computer science.

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€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

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This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values.

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