Onsite Services Technician

Job Title: Onsite Services Technician

Location: Belgrade, Serbia

Job Summary

The Onsite Services Technician ensures seamless IT operations and exceptional end-user experience by delivering hands-on technical support and managing workplace infrastructure across Schneider Electric sites.

This role is critical to maintaining productivity and supporting digital innovation initiatives.

Key Responsibilities


* Desk-side Support: Provide direct technical assistance for desktops, laptops, tablets, smartphones, and related devices.


* Hardware Break & Fix: Diagnose and repair hardware issues, manage replacements, and ensure data restoration.


* Warranty Management: Coordinate repairs with manufacturers and third-party vendors, handle warranty claims and logistics.


* Asset Tracking: Maintain accurate records of equipment status and user assignments in asset management systems.


* IMACD Services: Perform Install, Move, Add, Change, and De-Install tasks for workplace equipment.


* Eyes and Hands Support: Execute technical tasks under remote team guidance, including resets and troubleshooting.


* Escort Services: Facilitate vendor visits for repairs and maintenance, ensuring compliance with Schneider Electric standards.


* Stock Management: Manage inventory levels and ensure availability of spare parts and accessories.


* VIP Support: Deliver priority support to VIP users with timely issue resolution.


* Onboarding: Assist new employees with IT asset delivery, setup, and training.


* Event Support: Provide technical assistance for special events, including A/V setup and troubleshooting.

Job Requirements

Education & Experience


* Bachelor's degree in IT, Computer Science, or related field would be an advantage or equivalent working experience.


* Minimum 2 years of experience in IT support or a similar role


* Experience in hardware diagnostics, asset management, and technical troubleshooting.

Skills & Competencies


* Good technical knowledge of workplace equipment (PCs, laptops, tablets, smartphones, printers).


* Proficiency in troubleshooting and repairing hardware issues.


* Good organizational skills for asset tracking and inventory management.


* Strong communication skills for interacting with end-users and vendors.


* Fluency in English and local language.


* Nice to have: Familiarity with warranty processes and vendor coordination.

Certifications (Preferred)


* Any certification would be an advantage

Tools & Technologies


* ServiceNow, SCCM, Active Directory, ITIL framework.

Personal Attributes


* Professional demeanor and adherence to security and confidentiality policies.


* Customer-focused with strong problem-solving skills.


* Ability to work independently and collaboratively.

Benefits


* Standard hours: Monday to Friday.


* Flexibility for occasional after-hours support for events or urgent issues.


* Working in a pleasa...