Dental Insurance & Financial Coordinator

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:
Full time

Department:
Dental

All Locations:
20 Maverick Square – Cradock Building

Position Summary:
The Dental Insurance and Financial Coordinator plays a critical role in the financial health of a dental practice by managing patient insurance claims, verifying benefits, and ensuring timely reimbursement from insurance providers.

This position requires a blend of administrative skills, attention to detail, and strong communication abilities to provide excellent service to patients while maximizing insurance utilization.


* Verify patients’ dental insurance coverage prior to appointments.


* Enter and update insurance information in the practice management system.


* Explain insurance benefits, co-pays, deductibles, and coverage to patients.

Ensures all applicable waivers are obtained prior to treatment.


* Engage patient with Patient Services if patient does not have insurance.

Assist patient filling out Sliding Fee Scale when necessary in collaboration with the Billing Department.


* Inform patients of their estimated financial responsibility before procedures.

Ensure patients understand their financial responsibility by reviewing/reconciling accounts and explaining/answering all financially based treatment inquiries.


* Responsible for ensuring that scheduled and planned treatment meets insurance eligibility, benefits, limitations and coverage guidelines and that all applicable waivers are obtained prior to treatment.


* Ensure patients accept, sign, and fully understand their financial responsibilities to pay their co-pays, deductibles, and balances due at time of service.


* Answer patient questions related to insurance, claims, and billing.


* Maintain accurate patient insurance records and documentation.


* Ensure compliance with HIPAA and insurance regulations.


* Stay current with changes in insurance policies and coding updates.


* Work closely with front office staff, hygienists, and dentists to coordinate patient care.


* Support front desk duties such ...