Guest Service Associate

A fantastic opportunity for a Guest Service Associate to join our team at Kimpton Charlotte Square!

You will earn £12.60 per hour – equal to £26,208.00 salary.

You can check out our instagram page to have a look at @kimptoncharlottesquare !

Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay.

Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all!

What’s in it for you as our Guest Service Associate:


* Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.


* Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.


* Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice


* Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. 


* Meals whilst on duty


* 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)


* Enhanced Family Leave (you can ask more details at the interview).


* Mental Health First Aiders on Duty and access to Employee Assistance Programs.


* Taxi subsidy for shifts starting/ending between 23:00-06:00.


* We provide every employee company sick pay and life insurance


* Amazing discounts for our hotels and restaurants around the world


* Discounts from over 15,000 stores – all the way from retail to cinema


* Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

As a Guest Service Associate, You will be responsible for greeting our guests with a warm Edinburgh welcome, working closely with our VIP guests to ensure a stay above their expectations and overall working always with our Guests at the forefront of your decisions.

You will also be present at our Guest ‘Social Hour’, being the face of our hotel and engaging with guests to build exceptional memories. 

To succeed as a Guest Service Associate, you will need:


* Experience of using Opera is essential for this role


* Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5

* Hotel is highly beneficial


* Creativity with a passion for social media and craving human connection


* Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection. 


* A warm and authentic personality, with a can-do attitude...