Desktop Support Intern - IT Technician 1

Description & Requirements

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity,

This position is a full-time, onsite Summer Internship opportunity running from May 26, 2026 through August 7, 2026.

Candidates must be available to work onsite for the entire duration of the internship program.

Essential Duties and Responsibilities:
- Promote a high level of customer satisfaction through proper telephone, email, and chat techniques, and respond with the appropriate amount of urgency to user.
- Provide support for Windows OS and troubleshoot issues including running in-depth diagnostics.
- Perform PC builds including the use of image deployment software to perform imaging tasks.
- Document, track, and monitor problems within the ticketing system to ensure timely resolution.
- Identify, research, and resolve technical problems.
- Provide hardware support of PCs and laptops including installing replacement hardware or upgrading hardware.
- Install, configure, maintain, and support computers, printers, fax machines, scanners, other peripherals and related hardware, as well as remote access devices.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for PC build requests.

Essential Duties and Responsibilities:

- Promote a high level of customer satisfaction through proper telephone, email and chat techniques and respond with the appropriate amount of urgency to user.

- Provide support for Windows 10 and troubleshooting issues including running in-depth diagnostics.

- Perform PC deployments including the use of image deployment software to perform imaging tasks.

- Document, track and monitor problems within the ticketing system to ensure timely resolution.

- Identify, research and resolves technical problems.

- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.

- Install, configure, maintain, and support computers, printers, fax machines, scanners, and other peripherals and related hardware, as well as remote access devices.

- Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals.

- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for PC build requests.

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Candidates must be actively enrolled in a four-year college or university...