DO NOT APPLY RADD TEST RRR Excel 1

Description & Requirements

DO NOT APPLY RADD TEST RRR Excel 1

Essential Duties and Responsibilities:
- Provides customer service for complex inquiries and problems via multiple possible channels (i.e.

telephone, emails, web chats, or written letters).
- Uses computerized system for tracking, information gathering, troubleshooting, and recording consistent problem areas.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- May handle escalated and unresolved calls from less experienced representatives.

Minimum Requirements

- High School diploma or equivalent with 12 months of customer service experience.
- Must be fluent in English and specified secondary language.
- May have additional training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.

That wage rate will vary depending on locality.

An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.

Minimum Salary

$

1.00

Maximum Salary

$

1.00



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