Manager of Technical Projects

Altai Systems delivers association-specific CRM software built within the Microsoft Dynamics 365 CRM platform.

We are seeking an experienced manager to lead the delivery of Altai initiatives, ensuring successful execution across planning, implementation, and adoption phases within the R&D team.

The ideal candidate will bring a strong mix of project management expertise, technical knowledge, requirements analysis, and stakeholder management skills to drive business outcomes.

This remote position requires a collaborative professional who can effectively manage technical projects, gather and document requirements, create functional specifications, and communicate with both technical and non-technical audiences.

You will also work closely with Professional Services, Support teams, and meet regularly with clients to ensure successful project delivery and solution alignment with business needs.

Key Responsibilities

Project & Workstream Management


* Manage R&D project workstreams from initiation through completion, ensuring timely delivery and quality outcomes


* Coordinate cross-functional teams, including developers, professional services, and support staff, to achieve project objectives


* Track project progress, identify risks and dependencies, and proactively communicate status to stakeholders


* Facilitate project planning sessions, sprint reviews, and retrospectives to drive continuous improvement

Requirements Gathering & Functional Specifications


* Conduct client discovery sessions and stakeholder meetings to gather, document, and analyze business requirements


* Write comprehensive functional specifications for new features and system enhancements that clearly articulate business needs and expected outcomes


* Create and maintain project documentation, including process flows, system diagrams, user stories, and acceptance criteria


* Perform gap analysis to identify differences between the current state and the desired future state, recommending solutions to address gaps


* Document technical decisions, system configurations, and implementation approaches

Ticket Management & Coordination


* Manage and prioritize R&D tickets in Jira, ensuring proper categorization, assignment, and timely resolution


* Track time and resource allocation using Tempo to maintain accurate project metrics and reporting


* Triage incoming requests and coordinate with appropriate team members for resolution


* Maintain clear documentation of ticket status, dependencies, and resolution paths

Quality Assurance & Testing Support


* Provide hands-on support during testing phases, including test case review and execution


* Coordinate user acceptance testing (UAT) activities with stakeholders and document results


* Verify that delivered solutions meet functional specifications and quality standards


* Identify and document defects, working with development teams to ensure timely resolution

Stak...