Housing Management Coordinator

Housing Management Coordinator

Pay £25,838 per annum and great benefits including Health Cash Plan

Permanent, full time 37.5 hrs per week on a rota system

Based at Wilkinson House covering properties across Wymondham & Norwich

We can’t offer a CoS for this role

Home, a place where you belong

This is a great opportunity for a Housing Management Coordinator to join our team here in Wilkinson House.

As our Housing and Property specialist, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained.

Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

What you’ll do


* Customer group - Customers who have experienced homelessness with a variety of needs including but not limited to offending, physical/mental health and substance misuse.


* Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.


* Help our customers with housing benefit claims, making sure that these are received on their rent account.


* Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.


* Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void properties within set timescales.


* Ensuring we are health and safety compliant and that maintenance standards are met.

Why join us

This is more than a job, it’s a place where you feel valued.

You get great training, support from friendly colleagues and a chance to make a real difference every day.

Be part of one of the UK’s top 10 Great Places to Work! 

You have


* Experience in managing a housing management caseload and overseeing landlord and housing management duties


* Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.


* Able to take on a lead role within the team, offering guidance and support to your colleagues


* The ability to work on your own initiative, positively influencing people from all different backgrounds.


* Confident working collaboratively with colleagues in other parts of the business as well as with external partners

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

The practical bits


* Rota system, working Monday to Friday with one Saturday every two weeks. 


* Based at our service in Wymondham (Wilkinson House) you’ll spend your time travelling around the properties in Wymondham & Norwich


* Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,


* To get from A to B, you’ll need a val...