Associate Engineer, Product Support

We're committed to bringing passion and customer focus to the business.

Trinity Life Sciences is seeking a motivated and detail-oriented Production Support Engineer to join our Data & Analytics team.

This role is ideal for someone early in their career who is eager to learn and grow within a fast-paced production environment.

You will support system reliability, contribute to release management, enhance monitoring capabilities, and participate in on-call rotations to ensure seamless operations.

Key Responsibilities

Production Monitoring & Incident Response


* Monitor production systems to ensure uptime and performance


* Respond to alerts and troubleshoot issues under guidance from senior team members


* Document incidents and resolutions for future reference

Production Release Management


* Assist in coordinating and executing production releases


* Validate deployments and ensure proper rollback procedures are in place


* Collaborate with development and QA teams to ensure release readiness

Monitoring Enhancements


* Contribute to improving system monitoring and alerting tools


* Help identify gaps in current monitoring coverage and propose enhancements


* Support implementation of new dashboards and metrics

Automation & DevOps Support


* Assist in automating routine support tasks and deployment processes


* Learn and apply DevOps tools and practices (e.g., Git, Jenkins, Docker)


* Support CI/CD pipeline maintenance and configuration

SQL & Data Operations


* Write and optimize basic SQL queries for data validation and troubleshooting


* Support database maintenance and performance tuning under supervision

On-Call Support


* Participate in on-call rotation to provide after-hours support for critical issues


* Escalate incidents appropriately and ensure timely resolution

Team Collaboration & Communication


* Work closely with DevOps, engineering, and analytics teams to resolve issues


* Communicate production status and incident updates to stakeholders


* Participate in team meetings and contribute to operational planning

Qualifications


* Bachelor’s degree in Computer Science, Information Technology, or related field


* 1–2 years of experience in production support, technical operations, or DevOps


* Basic proficiency in SQL and scripting (e.g., Python, PowerShell)


* Exposure to cloud platforms (preferably Azure) and ETL workflows


* Familiarity with DevOps tools and concepts is a plus


* Strong problem-solving skills and eagerness to learn


* Excellent communication and teamwork abilities


* Willingness to participate in on-call rotations

About Us

Trinity Life Sciences is a trusted strategic commercialization partner, providing evidence-based solutions for the life sciences.

With 25 years of experience, Trinity is committed to revolutionizing the commercial model by providing exceptional levels of service, powerful too...