A&D Inside Sales Coordinator

Coherent A&D is seeking a qualified Inside Sales Coordinator to work with existing & potential customers, provide support before & after the sale transaction, and answer customer's inquiries effectively in a timely manner.

This position includes quote generation, approval tracking, documentation, customer portal support, order admin and customer service tasks.

The hire must be able to manage their workload and priorities to ensure efficient and timely task management and provide status updates as needed.

The hire must have a teamwork mentality, strong attention to detail, and customer satisfaction focus, which is crucial for building and maintaining customer relationships.

This position works with Sales Account Mgrs., and other cross-functional departments to ensure customer's questions are answered, orders get processed through fulfillment, and assigned work is completed with the best quality of service while adhering to company's policies, mission, and values.

Primary Duties & Responsibilities


* Identify, qualify, and follow up on leads that come into the A&D business group.


* Quote generation and approval tracking.


* Process improvements/development support.


* Documentation and customer portal support.


* Respond to customer inquiries in a timely and professional manner.


* Act as liaison between Customers and Sales Account Managers.


* Receive, validate, process, and track customer's purchase orders using company's ERP system as well as acknowledge orders once scheduled/rescheduled.


* Provide sales order updates, issue RMA documentation.


* May need to interact with Product Line Leaders, Operations, Legal, Contracts, Finance, Planning, Production, and other applicable personnel to get information, timely approvals, and answers for customers.


* Proactive, self-directed daily follow-up on job related tasks.


* Other Sales, Customer Service, and Order Management duties as required.

Education & Experience

Education: Minimum Associate Degree.

Bachelor's Degree preferred.

Work Experience: Minimum of 6-8 years of related experience.


* Prior customer service, order administration, and/or sales support experience in a technical environment required.


* Experience preparing or processing quotes required.


* Experience processing sales orders and RMAs required.


* Experience communicating directly with customers required.


* Technical background, knowledge, or experience preferred.


* Sales training and onboarding experience preferred.


* Experience with Microsoft Office 365 tools required.


* Familiarity with an ERP system required (IFS and/or Oracle is ideal).


* Familiarity with a CRM database system required (Salesforce is ideal).

Skills


* Strong attention to detail, including the ability to follow through on multiple and changing priorities with a sense of urgency.


* Able to work productively in a fast-paced environment with a focus on self-moti...