Technical Support Lead

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Commercial & Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.

Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job Responsibilities


* Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm


* Execute policies and procedures that ensure operational stability and availability


* Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools


* Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration


* Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure


* Monitor and maintain KDB/Q database systems in production to ensure high availability and optimal performance.


* Investigate and resolve data-related incidents, including quality issues, performance problems, and connectivity failures.


* Perform root cause analysis on production issues and implement preventive measures to reduce future occurrences.


* Collaborate with development teams to troubleshoot complex data pipeline issues and system anomalies.


* Analyze large datasets to identify patterns, anomalies, and potential data quality concerns, executing validation and reconciliation procedures.


* Interface with business users, traders, and analysts to understand data requirements, optimize data feeds, and resolve issues.

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Proficient in observability and monitoring tools and techniques


* Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework


* Working knowledge of KDB/Q programming language and database architecture


* Experience with large-scale data processing and analysis techniques


* Proficiency in SQL and understanding of relational database concepts


* Familiarity with Unix/Linux operating systems and shell scripting


* Understanding of data structures, algorithms, and performance optimization principles

Preferred qualifications, capabilities, and skills


* Working knowledge in o...