Sr Manager, Product Support Engineering

SRCTec, LLCis currently seeking a Senior Manager, Product Support Engineering.

This role leads a team of more than 15 Product Support Engineers and field service representatives, guiding technical expertise, on-site support, documentation, and training for customers.

You will manage staffing, budgets, and performance while shaping service strategies, interpreting customer requirements, and advancing team capabilities to support current and future sustainment needs.

What You'll Do


* This is an experienced management position leading a team of 15+ Product Support Engineers who provide field services and engineering expertise, apply subject matter expertise to the creation of technical documentation and training, and influence the supportability of new product designs


* Perform functional management tasks including staffing modeling, performance appraisals, budget creation and management, hiring, and similar tasks


* Oversee operations of PSEs plus out-sourced field service representatives to provide excellent on-site service, troubleshooting, and training to customers


* Interpret, define, and negotiate customer SOW/PWS, translate requirements into team actions and initiatives, propose alternate service options, and develop BOEs for field services-related scope


* Propose and develop plans and marketing strategies to expand SRCTec's sustainment capabilities and offerings to meet current and future customers' needs


* Deliver continual advancement of the technical development of each team member

What You'll Bring


* Bachelor's degree in engineering or technical discipline with 20+ years related experience, including 8+ years of management experience.

Any equivalent combination of education, training, and experience may be considered


* Directly relevant experience managing highly-trained and motivated SMEs in providing on-site services for customers in CONUS/OCONUS locations


* Proven record of collaborating across all levels and functions to create teamwork and achieve shared objectives across an exceptionally integrated organization


* Strong quality and customer focus with a track record of developing exceptional internal and external customer relationships and an advocacy for quality and voice of the customer


* Experience setting, modeling, and consistently enforcing company standards of professional conduct


* Strong organizational and written/verbal communication skills with the ability to effectively communicate in a clear and concise manner at all levels of the organization


* Proficiency with Microsoft Office products, plus familiarity with software tools for labor management, timecard charging, and similar functional management activities


* Capability to obtain a US DoD SECRET security clearance

Ways to Stand Out


* Military experience in a maintenance or operations field is a plus


* Experience providing contracted services or products to US military or governmental...