IT User Support Technician II

The County of Riverside seeks candidates to fill positions throughout Riverside County.

A list of eligible candidates will be established to fill current and future vacancies.

The Riverside University Health System Public Health has an opportunity for an in-office IT User Support Technician II who will be assigned to the Field Desktop Support Division, located at the Health administration building, 4065 County Cir Dr, Riverside, CA 92503.

The IT User Support Technician II is a skilled, customer-focused professional responsible for providing advanced technical support and solutions to end users across the Health Administration Building and other sites.

This role requires a deep understanding of computer systems, software applications, and network connectivity, as well as the ability to communicate effectively with staff at all organizational levels from office and field personnel to executive leadership.

The incumbent will diagnose, troubleshoot, and resolve a wide range of technical issues involving hardware, software, operating systems, peripherals, and remote system access.

The IT User Support Technician II serves as an escalation point for complex support incidents, ensuring minimal disruption to business operations and maintaining a high level of customer satisfaction and performs other related duties as required.

Competitive candidates will possess IT job-related Help Desk and Service Desk experience in a large enterprise environment; advanced working knowledge of Microsoft 365, Microsoft Exchange and Active Directory.

Schedule: 5/40, Monday through Friday, 8:00 a.m.

to 5:00 p.m.

Work hours may vary based on departmental needs.

The IT User Support Technician II is the journey level classification in the IT User Support Technician series and reports to a supervisory or manager level position.

Incumbents perform the full range of duties requiring a greater technical knowledge with little supervision or guidance.

The main objective of this classification series is to troubleshoot technical problems and provide solutions to users.

Meet the Team!
Riverside University Health System Public Health .• Receive, log, and route user calls for assistance or repair; monitor trouble call and resolution information; follow-up on and report aged calls to ensure timely response.

• Create and delete user accounts; maintain security by adding and removing users from security groups; reset passwords; add user home directories/group membership and modified user accounts.

• Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; install software and configure workstations; train users in access of Windows, Microsoft Exchange, Outlook, and voicemail.

• Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor.

• Provide customer service via phone and remote support; implement hardware upgrades f...