Field Service Engineer

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Customer Management

Job Sub Function:
Technical Field Service

Job Category:
Business Enablement/Support

All Job Posting Locations:
Seattle, Washington, United States of America

Job Description:

We are searching for the best talent for a Field Service Engineer.

This field-based position is located in Seattle, WA.

Candidate must reside within 1 hour of Seattle, WA international airport.

Candidates must have the ability to work in home office 25% & in field 75%.

Valid US Driver’s license is required.

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity.

Learn more at https://www.jnj.com/.

The Field Service Engineer is responsible to manage the customer support system in the installation, service and repair of all products supported by DePuy Synthes.

Responsible for interaction with customers over the phone and in person for the handling of customer technical inquiries, and complaints.

Under (e.g.

limited supervision, general direction, etc.) and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:


* Perform Technical Support to internal and external customers through the Customer Support Call Center


* Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.


* Devises and implements preventative maintenance programs and maintains performance and service records for equipment.


* Manage region and schedule to facilitate all aspects of technical / engineering work required to support all products supported and serviced by the technical department.


* Responds to customer requests for emergency service.

Determines cause(s), troubleshoots and takes corrective action.


* Provides guidance to customers to include Doctors, Nurses and hospital Biomedical engineers along with Field Service Specialists and/or Representatives and assists when customer satisfaction issues arise.
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