Customer Relations Assistant

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IKEA Nottingham, are excited to welcome new Customer Relations Assistant's to our fantastic team!

We’re looking for upbeat, quick-thinking Customer Relations Assistants who love turning challenges into great customer experiences.

Whether you're helping at the checkouts, processing returns, or guiding customers through flat-pack puzzles, you’ll be the reason they leave with a smile.

If you're a natural problem-solver with a passion for people, we’d love to meet you!

WHAT WE OFFER

• The Start Date of employment will be: 10th of January 2026
• Hourly rate of £13.45 per hour.
• 16 hours weekly working up to 4 days out of 7 and 3 out of 4 weekends.
• 8 hours, weekend only
• Working hours are between 9am to 10pm.

Evening availability from 5pm is essential.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS  

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.  

• 15% IKEA discount & discount portal helping you save £100’s on high-street retailers. 
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans. 
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you
• Free healthy meal option, salad bar, fruit, and hot/cold drinks​

...as well so much more!

WHAT YOU'LL NEED TO HAVE

• You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do. 
• You are computer literate and willing to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

WHAT YOU'LL BE DOING DAY TO DAY

• Working on our checkouts and returns desk to support our customers in a timely manner & greeting customers at the main entrance.
• You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately. 
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* Securing the stock, accurate handling of the returned products and stored correctly stock accuracy is adhered to
• Demonstrate due diligence by ensuring all stock is accurately processed through tills, promptly reporting any discrepancies or issues to peers and leadership.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
• This role includes manual handling safely.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make grea...