IT Desktop Support Tech - Level 2

Ardurra is looking to hire a Level 2 IT Desktop Support Technician - to join our team in Charlotte, NC!

Ardurra is a multidisciplinary civil engineering services firm which provides broad-based solutions tailored to the specific needs of the public and private sector.

We leverage the depth of our professional and technical expertise, as well as our integrated structure, to deliver practical, innovative solutions for our clients.

We have been creating opportunities for our employees to develop both personally and professionally.

As a result, our team has contributed to some of the nation’s most important infrastructure projects.

These are projects that can positively impact people’s lives.

Primary Function

IT Desktop Support Techs provide first and second level technical support through phone, email and chat support) to resolve technical end user service and support requests.  Provide onsite and remote help desk support over the phone, email, and ticket system.  Elevates complex and/or high priority problems they cannot solve to the appropriate support person.

Primary Duties


* Diagnose and troubleshoot end user desktop application issues and provide appropriate solution


* Able to troubleshoot complex technical issues and develop easy to understand solutions


* Follow-up with end users to provide status updates


* Perform account management and maintenance for various applications and systems (e.

g., create or modify user accounts and permissions, perform password resets)


* Communicate with customers at all levels in technical and non-technical roles


* Work collaboratively with people across the organization


* Support for PCs, laptops, printers, cell phones, tablets, etc.


* Support end users in their use of applications such as Microsoft Office, Deltek, Ultipro, CAD Software (i.e., Autodesk Bentley, etc.) including installation, modification, and repair


* Troubleshoot networks, servers, hardware systems, operating systems, and application technical issues


* Create and manage technical documentation


* Assist the engineering team with project implementation


* Ensure compliance with all Policies and Procedures

 

Education and Requirements


* Associates or Bachelor Degree in Computer Science or IT Administration 


* 2+ years’ experience in MSP field or technical support level 2 or higher


* 2+ years’ experience in Switching, Compliance, Microsoft Active Directory and MSP related service offerings


* Experience with installation and support of various CAD applications (i.e., Autodesk, Bentley, etc.)


* Demonstrate knowledge in Microsoft server configuration and administration including Active Directory


* One or more of the following certifications: A+, MS Desktop Administrator, Network +


* Excellent organizational, interpersonal and communication skills (both oral and written) and experience with direct client communication


* Experienced in...