Product Strategy Director, Customer Data Platform

Role Title: Director, Product Management - Customer Data Platform

As a Product Director in Evernorth's Digital team, you will be responsible for helping to build the strategy, define requirements, and drive execution for the platform capabilities that power Evernorth's Customer Data Platform (CDP).

This is a running platform with active customers.

Your mandate is to increase reliability, adoption, and ROI; simplify the landscape by assessing overlapping and legacy assets; and make clear build/buy/retire decisions that reduce cost-to-serve and enable personalization at scale.

This role will report into the Product Strategy Senior Director and includes managing all aspects of product management including strategy & roadmap development, research & analysis, and platform execution, enabling internal teams to safely ship compliant, data-driven interactions faster.

The right person for this role can solve complex problems, communicate solutions concisely and articulate clear vision to technical and non-technical groups.

This individual will work closely with Product & Technology leadership, Research, Analytics, Clinical, and Development/Delivery teams, as well as key stakeholders in senior leadership to develop and deliver solutions that will differentiate Evernorth as a market leader.

In support of strategic efforts, this individual will understand the strategy of all stakeholders and will partner with business leads and functional owners to accomplish core responsibilities.

Ultimately, this individual will not only help translate business objectives into a clear product roadmap and requirements, but also help define them and identify opportunities for Evernorth Digital.

How You'll Make a Difference

As Director, Product Management - Customer Data Platform, you will set the pace for our future by defining and evolving the CDP vision and roadmap, ensuring alignment with enterprise digital strategy.

You'll lead the development and delivery of reusable, enterprise-wide capabilities that power personalization and omnichannel engagement across Email, SMS, IVR, Bot, and more.

Your role spans strategy and execution:

• Drive Product Vision & Roadmap: Manage roadmap development, prioritize initiatives, and communicate product strategy to key stakeholders.

• Translate Strategy into Action: Define business requirements and convert them into measurable product requirements, epics, and user stories with clear acceptance criteria.

• Enable Capability Development: Oversee design and delivery of platform-level features and enablers (e.g., LLMs, Content Management Systems, Enterprise Design Systems and 3rd Party Vendors) in partnership with engineering and architecture teams.

• Champion Governance & Compliance: Establish governance for data layers (AIE, Claims, PHI, Registration) and enforce secure, compliant activation and access controls.

• Collaborate Across the Enterprise: Engage executive stakeholders and cross-functional teams-marketing, a...