Experience Design, Executive Director - Proprietary Wallets and Lending

Join us in shaping and enhancing cutting-edge products within proprietary wallets and lending innovation-like payment platforms and Chase Pay in 4.

You'll have the opportunity to develop new solutions from the ground up, leveraging the latest design tools and technologies.

The Card and Connected Commerce organization is a team of highly talented designers and product leaders focused on delivering innovative payment experiences and platforms.

We're transforming the buying and selling experiences for millions of our customer and nurturing the growth of digital payments.

As an Experience Design Executive Director in Proprietary Wallets and Lending team, you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape.

Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy.

Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team.

A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base.

Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.

Proprietary Wallets and Lending is seeking a leader with practice establishing new products and teams within a large financial institution, while ensuring the customer remains at the heart of all decisions.

Strong candidates will be comfortable facilitating partners through ambiguity, driving leaders towards customer-centric decision making, and challenging team members to focus on experimentation and exploration.

Job responsibilities


* Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture


* Lead, mentor, and inspire a team of experience designers and researchers, fostering collaboration, and promoting professional development through coaching and performance management


* Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach


* Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments.

Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide

Required qualifications, capabilities, and skills


* 7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and informatio...