Strategy Senior Associate - Customer Growth & Experiences

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team, applying your strategic thinking skills to drive impact at the heart of a fast-growing organization.

As a Strategy Senior Associate, you'll help drive strategic priorities, support product and portfolio strategy, and shape the future of our card business.

In this role you'll partner with cross-functional teams to set and track strategic objectives, support high-priority initiatives, and help define the long-term vision for customer experience and product strategy.

This role is ideal for someone who thrives in a fast-paced, collaborative environment, enjoys solving complex problems, and is eager to make a meaningful impact.

Job responsibilities:


* Play a key role in setting strategic direction, driving alignment on long-term priorities, and influencing decision-making to advance top business priorities


* Help define and maintain the framework for tracking and measuring the product portfolio's ongoing success


* Support critical strategic initiatives to enhance and transform customer experiences, identifying new business opportunities and scalable solutions


* Assist in developing and socializing strategies for transformation and long-term growth and partner with cross-functional leaders to implement


* Cultivate strategic awareness and collaboration across the portfolio, ensuring initiatives are integrated and aligned while proactively identifying synergies and opportunities to advance key priorities

Required qualifications, capabilities, and skills:


* 4+ years of experience or equivalent expertise in strategy consulting, corporate strategy, investment banking, strategic finance, or similar roles


* Excellent analytical skills with the ability to structure and break down complex problems, synthesize diverse information, and develop actionable insights and recommendations


* Strong verbal and written communication skills, able to clearly and persuasively convey complex ideas; advanced storytelling abilities demonstrated through compelling PowerPoint presentations and proficient use of Excel


* Strong relationship builder comfortable collaborating with and influencing leadership


* Intellectual curiosity and ability to develop subject matter expertise in new subjects quickly

Preferred qualifications, capabilities, and skills:


* Demonstrated prior experience working in a highly matrixed, complex organization


* Experience working in financial services

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive tota...