Senior Analyst, Capacity Planning (Remote)

Description & Requirements

Maximus is seeking a Senior Analyst, Capacity Planning to support our SOA/WMO program.

This role plays a key part in driving operational efficiency and workforce scalability in large, regulated environments.

Reporting to the Senior Manager, Capacity Planning, the analyst will work closely with cross-functional teams to ensure staffing meets business goals, service level targets, and contractual requirements.

The ideal candidate combines strong analytical skills, business insight, and technical expertise to turn data into actionable insights that guide decisions across contact center and back-office operations.

About the program:
Standardized Operations & Analytics (SOA) and Workforce Management and Optimization (WMO) combines Workforce Optimization (long-term forecasting and capacity planning) with Workforce Management (short-term forecasting, scheduling, and real-time monitoring) to provide our projects with the operational insights and recommendations needed to achieve both internal and contractual goals throughout the contract lifecycle.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- • Competitive Compensation - Bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- •Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.

- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:

- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.

- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective us...