Field Support Associate

Field Support Associate (Remote/Hybrid) - Sacramento Field Position

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry.

Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform.

With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles.

Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

The Field Support Associate (FSA) is an entry level position that is responsible for assisting the Account Executives. 

Key Responsibilities


* Live scanning (fingerprinting)


* Vin verifications


* DMVdesk Logbook cleanup


* Drafting floor plans, taking location photos, and BPA document collection


* Software installation


* Assist with DMV document preparation


* Computer, printer, and monitor setups 


* Assists with DMVdesk technical support tickets


* After-hour support schedule (approximately 2x per year)


* Visiting clients up to 150 miles away from Sacramento 

The Field Support Associate works very closely with Account Executives within a region to ensure that all clients are seen on a regular basis and that all issues and concerns are addressed in a timely manner.

This position is field-based and requires a clean driving record.  

As part of ongoing education for the position, the Field Support Associate will:  



* Attend RMP online classes 


* Learn the rules and regulations on various DMV transactions


* Ride-along with the Registration Support team to assist with the processing of DMV paperwork 


* Learn how to complete DMV paperwork


* Learn the Business Partner Automation regulations Learn how to use DMVdesk

Minimum Qualifications and Experience



* High school diploma or equivalent required; Associate degree in Business Administration or related field preferred.


* 1–2 years of experience in a support, customer service, or field technician role.


* Experience with basic troubleshooting of IT or electronic equipment is a plus.


* Able to multi-task and disciplined in time management


* Clean driving record


* Ability to drive long distances as required

 

Compensation -  

The hourly rate range for this position is:  $20 - $22 per hour

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

At Vitu, our engaged workforce is the key to our success.

We are committed to creating a positive, inclusi...