Sales & Billing Support

Sales & Billing Support – Staines
 

Role Overview          

Ensuring the accuracy of all costs and invoicing, therefore prioritising revenue protection for the CBS UK business, is the overriding purpose of this role.

This involves maintaining a high level of attention to detail whilst working to tight, fixed, SLA deadlines, especially during month-end processing.

Building a thorough understanding of creating and processing internal billing documents, at varied frequencies, to produce accurate and on time customer-facing invoices is key to performing this role well.

This is alongside a diverse range of administrative tasks to support both internal stakeholders and CBS UK customers.  Please note this role falls under the Commercial & Implementation department and is not a Finance role.
 

Key Responsibilities:


* Check invoices raised or received for accuracy.

This includes validating incoming invoices against actuals.


* Set up new customer accounts.


* Be the first point of contact for billing/invoicing queries for customers, suppliers and internal stakeholders.


* Ensure customer rates are kept up to date, allowing for accurate billing.


* Support CBS UK colleagues with information upon request, as well as proactively updating relevant parties on billing / invoicing issues.


* Create and maintain ratecards and volume information for customers.


* Create customer proposal documents and Contracts using information provided by various sources (i.e.

Account Manager, Pricing Team, Solutions designer, Transport Manager), ensuring the required approvals have been obtained.


* Perform root cause analysis on any issues or discrepancies identified, escalating to your line manager where required and monitoring through to completion.


* Issue monthly credit notes as requested by CBS UK Claims Team.


* Maintain customer database/mailing lists.


* Work closely with Credit Control to ensure payment of invoices.


* Gain a thorough understanding of all the various products and services available to CBS customers.


* Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g.

anti-corruption

 

Skills and Experience:


* A degree or a minimum of 2 years relevant experience.


* 1 to 2 years of experience in a billing related role, or at least 3 years in an administrative position.


* Logistics background would be preferred, but not essential.


* Comprehensive Microsoft Office knowledge is essential, especially Excel.


* Proficient in analysing and summarising large volumes of data in Excel


* Excellent level of numeracy.


* Structured in approach with high attention to detail.


* Ability to multitask and be calm under pressure to meet deadlines whilst ensuring accuracy.


* Confident to work within a fast-paced environment.


* Trustworthy and discreet in handling sensitive information.


* Flexibility ...