Lead - Technology Services Application Maintenance

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Technology Product & Platform Management

Job Sub Function:
Reliability Engineering

Job Category:
Scientific/Technology

All Job Posting Locations:
New Brunswick, New Jersey, United States of America

Job Description:

Employer:          Johnson &Johnson Services, Inc.

Job Title:            Lead - Technology Services Application Maintenance

Job Code:           A011.8188

Job Location:     New Brunswick, NJ

Job Type:            Full-Time

Rate of Pay:       $135,000 - $155,000

Job Duties: Design, deploy, operate, automate, and continuously improve financial and legal service product applications.

Work to keep revenue and reputation-critical systems highly available and reliable by measuring and monitoring availability, performance, and overall system health.

Perform production readiness reviews and ensure operational resource capacity based on business criticality of the application.

Perform Service Maintenance activities such as Request Management, Incident and Outage Management, Event Management, and Service Level Management.

Perform service transition activities such as Change Management, Release Management, Cutover Transition to Go-Live, Knowledge Management, and Continuous Service Improvement.

Collaborate with business partners, Technology Product Owners, build team, Developer/SaaS vendors, and architects to drive solutions to build stronger and more reliable products.

Collaborate with TPOs and other stakeholders to engineer solutions through automation, preventative measures that deliver high quality and high availability corporate business technology products.

Accountable for delivery and maintenance of SLA by validating, classifying, and responding to service requests according to SLA.

Maintain compliance and audit requirements, including completing compliance assessments.

Collaborate with various stakeholders for incident and outage management, including major incidents and timely resolution according to SLAs.

Responsible for Change Lifecycle, and contribute to the Release Management Lifecycle, including release review and validation, planning, building and configuring, testing and acceptance, operational readiness, and deployment.

Monitor and measure the quality of IT operations, benchmark metrics, perform analysis and identify improvement actions.

Ensure ticket volumes for the consumption-based model remain within budget.

May telecommute.
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