Customer Logistics Liaison

Customer Logistics Liaison

Land O'Lakes is seeking a Customer Logistics team member to support our Dairy Foods business.

This position requires on-site work in our Arden Hills office.

Key responsibilities will include:

Order Management:



* Involves managing a set of customers from time-of-order entry to invoicing.

Must have skills in problem solving, decision making, customer relationship, process development and improvement.

Problem Solving and Decision Making:



* Provides direction to cross-functional teams to meet customer fulfillment expectations, while ensuring company business processes are followed and appropriate cost and quality considerations are made.



* Identifies problems proactively, determines root cause and is responsible for driving resolution of all issues related to the fulfillment of

customer orders.



* Owns individual decision making and coordinates collaborative decisions to ensure timely resolution.



* Quantifies costs and evaluates business requirements to help determine the best resolution for critical customer situations.

Customer Relationship Management:



* Communicates, collaborates and negotiates with internal and external customers and supply chain partners to manage service while

balancing cost and quality across the supply chain.



* Develops and owns customer relationship in order to anticipate customer needs and proactively provide service



* Balances the need for business practice adherence vs.

circumstantial exceptions



* Identifies and drives supply chain opportunities for win/win solutions with strategic customers

Process Development and Improvement:



*Identifies, initiates, develops and executes continuous improvements and efficiencies; examples include customer focused initiatives and customer scorecards.



*Collaborates with Supply Chain, Marketing, Sales, and Financial Services to identify customer behavior trends that may have cost implications or impact our ability to meet service expectations.

Experience-Education:


* Bachelor's degree or equivalent work experience in lieu of degree required


* 3 or more years of experience in Customer Logistics, Supply Chain or related field - including customer relationship management


* Experience with MS Suite

Salary range: $69,040 - $103,560 (in most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges)

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food.

We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources.

Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k).

Land O'Lakes, Inc.

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