Front Desk Coordinator - Home Health Full Time

Position Summary:

The Front Desk Coordinator is proactive customer service; accept referrals; schedule appointments; evaluate information; maintain confidentiality; read, interpret, and apply regulations, policies, and procedures; explain insurance verification; work with minimal supervision and with extensive detail; work cooperatively with others; use various computer applications; and organize work and set priorities to meet deadlines.

Job Responsibilities:

Greets everyone walking through the door at the Clinic.


* Obtains or gives accurate information; explains policies and procedures to inform customers of correct processes; transfers calls and takes messages; and assists customers in completing forms and documents.


* Exhibits excellent customer service to patients, coworkers, physicians, insurance companies, and everyone you meet as a representative of Brooks Rehabilitation.


* Manages the Clinics Appointment Schedule
+ Call patients if cannot be moved and therapist is sick
+ Manage wait list, fit in patients if cancellations/ notify CIU if eval spot opens w/in 24 hours
+ Make therapist schedule changes in the scheduling system
+ Call no shows within 10 min-15 min


* Call to confirm new evals the day before


* Prepare registration packets for the initial visit


* Confirm all paperwork and verification info is in image now


* Confirm valid MD order present prior to scheduling return visits.


* Pre-register all walk-ins, telephone and fax referrals received by Clinic


* Notify the CIU via HOTLINE as soon as possible when an urgent verification is required
+ Do not alter the insurance information once verified
+ Notify your clinic CIU rep and/or CIU supervisor if any questions arise regarding


* insurance verifications


* Order supplies, maintains inventory control, and appropriately stocks clinic


* Perform light cleaning duties such as wiping walls, counters, tiding up the waiting room, etc.


* Files information alphabetically, numerically, and chronologically according to office procedure to maintain organized and accurate filing systems; locates and retrieves files from computerized systems to provide requested information; purges old files according to established procedures; updates and corrects file information to maintain accurate files


* Registers former patients for Independent Exercise program as requested, collects payments and tracks payments.


* Provides general office support such as filing, copying, and faxing.


* Creates new medical record projects in the Image Now system upon admission by obtaining all necessary admission forms, insurance information and orders.


* Generates required daily, weekly, and monthly reports as indicated by management.


* Serves as the clinic liaison with the Business Office regarding billing issues with active accounts.


* Prepares and stores accurate end o...