Treasury Management Operations Implementation & Support Specialist

The Treasury Management Operations Implementation & Support Specialist is responsible for assisting the Treasury Management Sales team in the implementation of Cash Management products and services for both new and existing clients.

Train these same clients on the use of these digital services.

This position serves as technical and product expert when onboarding Treasury Management customers and is responsible for ensuring services fully meet client expectations.

The individual provides ongoing support and acts as liaison between Treasury Management Sales, Branches, CIC and the customer on implementation and service issues when it comes to the Bank’s various Cash Management products which include but are not limited to Corporate or Business Online Banking, Mobile Banking, Bill Pay, Wire Transfers, Sweep services, Lockbox, Account Reconciliation, Deposit Escrow product, Check and ACH Positive Pay, Remote Deposit Capture, ACH, Escrow Manager, Certificate of Deposit Account Registry Service (CDARS) & ICS money market programs, Reich and Tang and Federated sweeps.

This includes research and resolution of both internal and external requests in a timely fashion to identify root causes of errors and escalating issues as appropriate.

RESPONSIBILITIES:

Operational and Technical Support

· Provides support to Treasury Management Sales and performs the necessary account research to accurately answer internal and external inquiries and requests related to all cash management products and services

· Performs account functions for customers, including, but not limited to, Corporate or Business Online Banking, Mobile banking, Bill Pay, Wire Transfers, Sweep services, Lockbox, Account Reconciliation, Check and ACH Positive Pay, Remote Deposit Capture, Deposit Escrow, ACH, and the Escrow Manager, Certificate of Deposit Account Registry Service (CDARS) & ICS money market programs, Reich and Tang and Federated sweeps.

· Verifies and validates key customers and related service charges in the Bank’s XAA account analysis system including providing ad hoc reports upon request

· Review the accuracy of Agreements

· Respond to Treasury Management emails and phone inquiries.

· Open new Deposit and Savings accounts

· Assists the Treasury Management Sales team with the management of the XAA Account Analysis system.

· Supports Treasury Management Sales with inquiries and issues related to cash management products and services in addition to identifying sales opportunities to strengthen client relationships

· Provides extensive training and assistance to internal and external customers on beneficial features and the utilization of online Cash Management products, services, and online modules

· Handles case escalations for the Treasury Management sales team

· Independently troubleshoots intermediate technical issues and completes research requests while providing timely resolution or promptly escalates issues as needed

· Monitors customers’ acc...