Conference Services Admin

About Us

Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe your senses, day and night.

Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks.

Come find your home away from home and join the Westin team today!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

The Event Concierge acts as a liaison between the Event Manager/Onsite contact and Banquets.

His/her role is to ensure the event runs smoothly and that any changes or last-minute requirements are met.

Position Requirements:


* Professional demeanor appropriate for a luxury environment.


* Minimum of one year hospitality experience required.


* Knowledge of CI-TY, Meeting Matrix, Word, and Excel.


* Excellent customer service skills, superior interpersonal skills with acute sense of detail.


* Ability to multi-task and work independently in a fast-paced environment.

Responsibilities:


* Anticipate needs and resolve them quickly and effectively.

Maintain pleasant demeanor and composure with clients and Associates at all times.


* Assist clients on-site with last minute situations or requests in a timely manner.


* Inspect all function rooms prior to start of function to ensure setup is exactly as requested on Banquet Event Orders (BEO).


* Assist in keeping the Conference Center clean and organized throughout the day.


* Meet with Banquet Management each morning to communicate goals of the day and any challenges that they may foresee.


* Meet with PM Event Concierge to discuss the groups in-house, any arriving groups, challenges and successes of the day.


* Coordinate with the Event Manager/Client before function begins to confirm the assistance needed.


* Coordinate any shipping of materials (boxes) back to client's office with client and relay the information to the Business Center.

Qualifications and Skills


* Hotel experience preferred.


* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.


* Ability to access and accurately input information into a computer using Microsoft Office Suite software.


* Typing proficiency at a minimum of 75 wpm with or without reasonable accommodation.


* Ability to follow written and/or verbal ...