Supervisor II, Scheduling & Program Management

Applications due by December 31, 2025

Goodwill of Colorado

Job Description

Pay: $20/hour

This position is eligible for Daily Pay!  Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Monday - Friday 8am - 4:30pm

This full-time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.  In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.

All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

JOB SUMMARY:

To function as a Supervisor II for the Community Programs Division performing a broad range of duties for the program Your Life Your Way (YLYW).

ESSENTIAL FUNCTIONS:

Program Quality:

• Care Plan compliance comparing daily billing logs to time sheets, cross-referencing client's plan of care.

• Perform all assigned duties related to the Quality Management Program to include: monthly outcome management as well as quarterly summaries presented to the governing board.

• Collect Enhance Monthly Reporting (EMR) demographics and enter data into The Acumen System.

• Ensure completion of employee and client files at point of intake, on a regular review process thereafter.

• File reviews.

• Continuous improvement to update policies, forms etc.

• Review monthly billing to ensure EVV (Electronic Visit Verification) is captured and approved for all services billed 

Case Management Support:

• Conduct and document 90-day visits according to client database system.

• Assist new hires with completion of hiring paperwork before New Employee Orientation (NEO).

• Order Supplies.

• Attend any outreach events to market the Your Life Your Way Program.

• Attend all provider trainings.

• Participate in the on-call program.

• Create, implement, and train on Plan of Care for each client in the Your Life, Your Way Program.

Plan of care will be created upon intake, annually and if the client has any changes occur that result in a care plan change.

• Complete all necessary documentation to include incident reports, quarterly and final surveys as well as other paperwork as necessary.

Relationship Management:

• Assist with trouble-shooting client problems and complaints via the phone, in client meetings and/or with case managers in order to de-escalate situations.

• Communicate routinely and consistently with all co-workers, supervisors, and external stakeholders, demonstrating a high level of customer service with all interactions.

• Maintain close contact with referral sources an...