Global Offer Quality Leader

Position Summary:Schneider Electric is seeking a strategic Quality Officer to oversee the Quality excellence and Safety of Recurring Service Offer.

Hence this role manages the scope to ensure Services Recurring Offer quality meets customer satisfaction and customer promise.

The candidate will act as the CSQ representative in league governance, advocating for quality standards while aligning with Services LoB's long-term customer support objectives.Key Responsibilities:

Ø Define Quality Strategy for Recurring offer and take lead to develop Digital Offer Quality priorities and set up Roadmap

Ø Continuously improve implementation of Quality deliverables as part of Service Innovation Process for Recurring offer Creation.

Ø Support Quality leads in Hub Offer Squads and grow adoption of Quality Rituals

Ø Continuously measure and analyse Quality Performance of Recurring Offers.

Communicate performance and the areas requiring corrective and preventive actions.

Ø Engage with stakeholders for ensuring Continuous improvement transformation in Recurring KPIs.

Ø Ensure the application of CS&Q Directives.

Drive Complaint Management: Business Risk Escalation, Offer Safety Alert, Customer Major Issue
Qualifications:
1.

Bachelor's/Master's degree in Engineering, Quality Management, or a related field.

2.

Minimum 8+ years of experience in quality roles, ideally in cross-functional or global environments.

3.

In-depth knowledge of Schneider Electric's products, services, and lifecycle management.

4.

Prior work with cross-enterprise RACI governance and process automation
Skills:
1.

Quality system planning, process and product audits, internal and external quality assurance.

2.

Ability to articulate complex quality requirements to stakeholders, negotiate compromises, and defend CSQ's interests, Ability to say "No" when quality standards are compromised

3.

Proficient in ISO 9001, Six Sigma (Green/Black Belt), and data analytics tools.

4.

Proven experience leading cross-functional teams through ambiguity and high-stakes initiatives.

5.

Track record of improving process efficiency, customer satisfaction, and quality metrics.

6.

Fluent in English

Schedule: Full-time
Req: 009IU0