Analyst - End user Support, Compliance Solutions (Fixed-term - 12 months)

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Legal & Compliance

Job Sub Function:
Health Care Compliance

Job Category:
Professional

All Job Posting Locations:
Bogotá, Distrito Capital, Colombia

Job Description:

Role Summary

The position is responsible for providing first-line support for global HCC systems, ensuring timely and effective assistance to users while maintaining system functionality.

Key responsibilities include documenting user requirements for system development or enhancements, coordinating project activities across cross-functional teams, and supporting change management initiatives.

The role involves creating dashboards, reports, and presentations to communicate insights, managing helpdesk tickets, and ensuring compliance with governance standards.

General Role Description


* Provide first-line support for global HCC systems, ensuring timely, courteous, and effective user assistance (implementing, and maintaining systems)


* Document user requirements for system development, enhancements and/or decommissioning.


* Coordinate and develop project activities (timelines, governance, planning, deliverables, testing, etc.), working with HCC and business cross-functional teams.


* Document business processes, supporting change management, training and continuous improvement.


* Develop dashboards, reports, and presentations to communicate key metrics and insights.


* Ensure alignment with compliance policies and governance standards.


* Respond and manage support tickets via helpdesk tools.

Requirements:


* Bachelor’s degree or equivalent.


* Advanced English proficiency.


* Experience in system implementation and end-user support.


* Intermediate knowledge of HCC, project management, business process modeling, testing, and reporting.


* Basic understanding of software development, LMS, legal, audit, and risk management.


* Preferred: experience in data analytics, reporting, database management, and programming.

Key Behaviors: Strong communication, adaptability, problem-solving, teamwork, and time management skills, with the ability to translate technical details into business language.

 

Additional Information: This is a fixed-term role with a 12-month duration.

 

 

Required Skills:

 

 

Preferred Skills:
Action-Oriented, Business Behavior, Business Process Design, Complaints Investigation, Compliance Management, Controls Compliance, Critical Thinking, Detail...