Manager, Digital Innovations & Customer Experiences

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Digital Marketing

Job Sub Function:
Digital Product Management

Job Category:
Professional

All Job Posting Locations:
Titusville, New Jersey, United States of America

Job Description:

We are searching for the best talent for Manager, Digital Products & Customer Experience to be in Titusville, NJ.

About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Johnson and Johnson Innovative Medicine is committed to raising the bar on patient and caregiver experience through our Patient Engagement and Customer Solutions (PECS) organization.

The PECS team is accountable for the creation of personalized, seamless, and supportive experiences for patients starting treatments across the Innovative Medicine portfolio.

The Manager, Digital Products & Customer Experience, on the Digital Innovations and Customer Experiences (DICE) team, collaboratively develops and executes on the product vision for the digital connected experience for patients, caregivers, and providers across our J&J portfolio.

This includes having a user-first mindset and helping to build an integrated end-to-end offline and online personalized experience for our patients and their providers, while incorporating the full lifecycle and suite of digital products.

You will apply our capabilities, technologies, and supplier/partner planning that reflect the evolving and future needs for patients and caregivers.

In this role, you will build and maintain strong working relationships with partners across PECS, technology, marketing, sales, procurement, legal, healthcare compliance, privacy, and legal.

Day-to-day responsibilities:

Digital Product Management:


* Fulfill the product manager role within an agile development team by implementing and collaborating on the product strategy and roadmap, owning the product backlog, crafting user stories, and prioritizing issues based on perceived user value, metrics, and release planning.


* Define and validate product backlog ideas with input from team members within PECS, design, technology, marketing, and other key sta...