Content Design Senior Associate

Join our team and make a significant impact through innovative content design, driving customer confidence and satisfaction for the Amazon CoBrand Card portfolio.

As a Content Design Senior Associate in the Amazon CoBrand Card team, you will play a key role in shaping customer experiences through content and building trust across our card products and services.

Leveraging your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework.

Collaborating with cross-functional teams, you'll ensure narrative consistency and influence product design, architecture, and functionality.

You will work closely with Amazon Chase team (Product, Marketing) to develop and align on robust end-to-end customer experience strategies for Amazon consumer credit cards (Amazon Visa, Prime Visa).

You will cultivate a point of view on the end-to-end Amazon card customer experience across Chase and Amazon surfaces, informed by competitive intelligence, best practices, and business priorities.

You will partner with CoBrand Card Product & Technology teams to support execution-oriented workstreams that benefit the Amazon Chase card product and its experiences.

In this role, you will engage and influence Amazon stakeholders, especially in Experience and Content Design, to ensure customer experiences in Amazon channels are legally sound, meet customer needs, and align with Amazon and Chase strategies.

You will influence Chase stakeholders to ensure Amazon card experiences and surfaces are aligned with design and product strategy.

Job Responsibilities


* Develop and implement content strategies for Amazon CoBrand Card products and features, ensuring alignment with user experience principles and business objectives


* Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience


* Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement


* Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences


* Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

Required Qualifications, Capabilities, and Skills


* 3+ years of experience in content design, or equivalent expertise in editing and writing, with a focus on digital products and platforms


* Experience in creating content architectures, storytelling, and clear and concise writing


* Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content


* Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement


* Proficient technical literacy in content platforms and understanding their impact on user experience
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