Service Design Senior Associate

Join us to shape innovative, user-centric digital experiences and advance your career in experience design.

As an Experience Design Senior Associate in Business Banking, you will play a pivotal role in creating seamless, accessible, and impactful user experiences for our products and services.

You will collaborate with cross-functional teams to deliver solutions that align user needs with business goals, driving continuous improvement and strategic thinking.

Job responsibilities


* Design and develop elegant solutions to interaction problems, ensuring consistency across products and platforms


* Apply advanced knowledge of information architecture and storyboarding to enhance navigation and user satisfaction


* Conduct data-driven analyses to inform design decisions and transform information into valuable insights


* Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines


* Operate with an iterative design mindset, using user feedback to continuously improve experiences


* Assist in analyzing market trends and user research to inform design and contribute to strategic thinking


* Design and iterate flows, screens, and service blueprints for AI-enabled features across web and mobile

Required qualifications, capabilities, and skills


* Three years in a user experience design or equivalent role focused on digital products and services


* Proven ability to create visually appealing and functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative Suite


* Experience designing and optimizing user experiences across web, mobile, and other digital channels


* Previous experience interpreting complex data and transforming it into actionable insights


* Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies


* Experience with AI integration and collaborating with AI prompt engineers to deliver AI solutions


* Demonstrated work on AI-enabled or data-assisted products such as assistive UIs, recommendations, or workflow copilots

Preferred qualifications, capabilities, and skills


* Experience with conversational design/UI and strategy


* Experience designing for Financial Services scenarios such as onboarding, payments, lending, or banker tools


* Exposure to JTBD methods, prompt design, or evaluation frameworks for AI UX


* Practical familiarity with responsible AI principles and firm controls/governance processes

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processin...