Vice President, Client Success Team Lead - Chase Media Solutions

Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers.

Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program.

As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.

As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an engaging, consultative client experience for brands and agencies by delivering value through our Chase Offers platform.

If you have experience building and leading high performance account management teams, excellent organization and communication skills, and are passionate about growing a new emerging media channel we would love to hear from you.

Job responsibilities



* Build out the Client Success function for Chase Media Solutions



* Lead a team of client success managers and associatesto deliver excellent service to clients



* Collaborate withthesalesorganizationto craftclient successstrategiesto win new business andretain and grow existing clients to achieverevenue targets



* Partner cross-functionallywithkeysupport teamssuch as sales,operations and analyticstocreatea cohesiveclient engagement experience, ensure successful executions and drive continuous improvement to deliver for our clients



* Implement client feedbackstrategytoidentify key success factors and pain points withinour product offering and ourclient experience to help inform sales/marketing strategy, process improvements and productenhancements to better deliver for clients



* Implement approach to resolving client issues and escalations



* Develop andmaintain a strong understanding of key vertical market trends and customer opportunities



* Represent Chase Media Solutions at events and serve as a brand and business ambassador

Required qualifications, capabilities, and skills



* 5+ years of account managementexperience withinthedigital media or performance marketingindustry



* 2+ years of account management leadership experience



* Demonstrated leadershipabilityin building, inspiring and managing high-performing, scalableclient successteams



* Deep understanding of the digital media landscape and the role of account management to deliver successful client solutions



* Strong collaboration skills with cross-functional teams and exceptional interpersonal communication skills to build internal and external client relationships



* Ability to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environment



* Experience presenting to executives and marketing leadership both internally...