Occupational Social Work Case Manager

Role Overview & Responsibilities

Position Summary

The Occupational Social Work Case Manager provides licensed social work services to support the well-being of internal team members within MHM.

This role offers assessment, support, short-term interventions, and referrals to internal and external resources, functioning as a trusted resource positioned within the Human Resources department.

It advances the organization's commitment to a thriving workforce by helping team members navigate personal challenges that impact well-being and engagement.

Scope and Impact

This role supports all internal team members across the organization by providing direct social work services and navigation assistance.

It manages key workforce support initiatives, including the annual Christmas Angel Tree Project and Back-to-School Backpack Drive, ensuring meaningful support for team members and their families.

The position also serves as the primary liaison to the Employee Assistance Program (EAP) and community resources to facilitate access to needed services.

Additionally, the role contributes to organizational well-being strategies and policy alignment through ongoing collaboration with HR leadership.

Decision-Making Authority

The Occupational Social Work Case Manager independently conducts assessments, provides short-term interventions, and determines appropriate referrals based on individual team member needs.

The role requires consistent use of professional judgment within social work licensing and ethical standards.

When confronted with complex, high-risk, or critical situations, the individual escalates matters to HR leadership or Social Work leadership to ensure appropriate oversight and response.

Interactions / Working Relationships

This position works closely with HR team members, the Social Work Services Manager, and the Director of Behavioral Health Services to ensure coordinated support for team members.

It collaborates with departments across the organization to address needs that may affect employee well-being and engagement.

Externally, the role maintains relationships with community agencies and the Employee Assistance Program (EAP) to enhance resource access.

Regular interaction occurs with team members seeking support, guidance, or referrals, making relationship-building and communication essential components of the role.

Essential Duties and Responsibilities


* Provide case management and holistic assessment for team members to identify needs and coordinate access to resources and services.

(30%)


* Respond to emergent team member needs, assess safety concerns, and provide timely support and coordination with internal/external resources.

(15%)


* Maintain accurate, confidential documentation of assessments, interventions, and referrals in accordance with licensing and organizational policy.

(10%)


* Serve as primary liaison to the EAP, ensuring smooth engagement, follow-up, and appropriate referrals.

(10%)


* Connect ...