Case Manager - Santa Ana, CA

Description & Requirements

Maximus is seeking a dedicated Case Manager to join our OC CalWORKs project team!

As a Case Manager, you'll work directly with clients to provide guidance, connect them to resources, and support their journey toward self-sufficiency.

You'll collaborate with community partners, maintain accurate documentation, and ensure compliance with program requirements - all while making a meaningful impact every day.

Key Details:

Schedule: Full-time, onsite | Monday-Friday | 8:00 AM - 5:00 PM PT

Location: Primarily Santa Ana, but you may be asked to report to Anaheim or Laguna Hills based on business needs

Training:

- 4 weeks onsite at our Anaheim office

- You may also be asked to visit an alternate office (Santa Ana or Laguna Hills) at least once per week during training for shadowing

Why Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.

- Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.

- Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.

- Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.

- Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.

- Collaborate with team members to provide expertise and support in resolving participant issues e...