Customer Engagement Specialist

Your Job

Georgia Pacific is seeking a Customer Engagement Specialist for our Consumer Products business to foster a community of loyal GP PRO customers by enhancing their overall experience.

We're looking for a highly skilled customer-centric individual to join our team.

This role involves managing a large volume of inbound interactions, troubleshooting and representing our product portfolio.

As a business liaison for capturing the voice of the customer, this individual must also possess excellent communication and interpersonal skills and be enthusiastic about driving customer satisfaction.

The ideal candidate excels in a fast-paced environment where adaptability, quick learning, and problem-solving are fundamental.

Responsibilities include delivering a positive customer experience at every touchpoint and understanding and resolving customer needs.

Join us to reinforce why GP PRO's products and services are differentiated in the industry through exceptional customer care.

Our Team

The GPXpress team is a sales support team that assists distribution partners, sales employees and end-user customers through the utilization of online tools.

We're a highly collaborative group that works together to enhance sales and provide superior customer satisfaction.

This team offers the flexibility of a hybrid schedule where you will work 2 days remotely and 3 days in the Green Bay office (subject to change based on business need).

There will be exciting opportunities to travel to other locations to provide onsite support (about 10% travel).

Compensation in this position will be commensurate with experience.

What You Will Do


* Answer inbound customer calls and other interactions in a prompt and professional manner


* Actively listen to customer concerns, understand their needs and provide resolution


* Provide accurate information about products, services, policies, and procedures


* Process orders, complaints, returns, and other transactions as required


* Upsell or cross-sell products and services when appropriate


* Provide assistance to customers regarding product usage or troubleshooting


* Maintain detailed customer records within the salesforce CRM system


* Adhere to established department guidelines and quality standards

Who You Are (Basic Qualifications)


* High school diploma or higher


* 3 or more years of customer service experience


* Experience working with Microsoft Office products


* Data entry experience

What Will Put You Ahead


* Experience with Salesforce® or other CRM tools


* Lead generation experience

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills...