Onboarding Operations Supervisor-Jacksonville

About TEKsystems and TEKsystems Global Services 

We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com. 

Job Summary:

The Onboarding Operations Supervisor provides direct oversight to Onboarding Operations Associate to manage onboarding activities as well as successful completion of related compliance requirements for their assigned team.

The Onboarding Operations Supervisor ensures superior customer experience as it relates to our candidates, contractors, clients, and internal partners.

This position will partner with leadership in both the CLS hub and field office(s) to ensure fulfilment of customer expectations.

The Onboarding Operations Supervisor is responsible for interviewing, training, developing, and managing a team of Onboarding Operations Associates.

This role works with the team to resolve more complex on-boarding related inquiries and issues escalated by the Associate team.

Responsibilities

Key Responsibilities:

Process oversight


* Oversee the entire life cycle of contractor onboarding and off-boarding, including coordinating orientation, client compliance and off boarding activities


* Achieve excellence in operations through auditing the collection of business critical information and data integrity


* Provide input to process design and drive continuous process improvement focused on standardization and quality improvement, and implement changes where needed


* Serve as an escalation point for complex inquiries, issues in contractor onboarding etc.

 Internal recruiting


* Recruit, interview, hire, counsel and terminate onboarding personnel on their assigned team


* Ensure the consistency, quality, and timeliness of new hire onboarding process

 

Coaching and development


* Coach and supervise Onboarding Operations Associate team for the given region; hold resources accountable for job function through assessing areas of strength and improvement


* Responsible for continued education and development of Onboarding Operations Associate, including regular performance assessment and goal setting


* Set expectations, ensure compliance, and recognize successes as it relates to performance management


* Partner with hub trainer(s) to reflect updates to the knowledg...