Air Freight Import Agent

Job Title: Air Import Agent

Job Location: Indianapolis, Indiana

Key Responsibilities


* Execute import orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries.


* Build strong customer relationships by responding promptly to inquiries via phone, email, fax, and mail.


* Work with air and ground transportation partners to manage inbound shipments.


* Receive and track purchase orders (POs) from importers and overseas offices for pending air shipments.


* Retrieve shipment details, prepare and manage all documentation for cargo release, and perform accurate data entry for each shipment.


* Communicate with air carriers to ensure timely release of freight.


* Notify customers and customs brokers of arrival and charges due; provide accurate job costing forecasts and perform billing to customers and/or other offices.


* Set up and coordinate deliveries to customers, ensuring timely and efficient service.


* Handle and manage all customer contact at the file level regarding exceptions and escalations.


* Answer all customer inquiries in accordance with Customer Service Policy standards.


* Proactively increase customer satisfaction and business share through regular communication and service excellence.


* Assist the import agent team in completing tasks and projects as required.


* Assign work, set completion timelines, review work, and provide feedback to management on team performance.


* Perform additional duties and projects as directed.



* Process daily DHL Air Product ThermoNet shipments in full compliance with Air Product and GxP guidelines.


* Organize pickup and delivery for customers, ensuring adherence to cSOPs and internal SOPs.


* Provide freight documents and monitor inbound/outbound cold chain processes, acting as escalation point for the central monitoring team.


* Handle operational escalations and provide required information for LifeTrack SOP and PMR creation.


* Ensure all duties are performed in accordance with cSOPs and regulatory requirements.

Skills & Requirements


* Exceptional customer service skills with strong communication and problem-solving abilities.


* Detail-oriented with excellent organizational and follow-up skills.


* Proficient in MS Office products.


* Experienced in handling international freight forwarding shipments.


* Trained and certified for DHL ThermoNet shipments under GxP guidelines.

Pay Range: $19.39 - $25.85/hr.

(Based on Experience)

Benefits (All Non-Union Employees)


* Compensation: Competitive base salary plus role dependent performance-based incentives.


* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.


* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.


* Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.


* Visi...